NELSON LUCENA

Fields of expertise

Design and implement consistent, high-quality service delivery, supporting brand's promise to customers.

Set industry-leading solutions by maximizing the combination of people, process, and technology.

Implementation of strategic initiatives supporting business transformation and performance improvement

Build compelling capabilities to meet current and future needs creating additional revenue streams.

Lead, design, implement, and manage enterprise solutions that improve outcomes for customers.

Design solutions regarding the use of technology to support current and future business initiatives